Health & safety

This past season, our hotel operated under some unfavorable and trialsome circumstances. As part of the tourism industry, we faced the unprecedented impact of the coronavirus pandemic, however, we managed to provide you a safe and memorable stay at beautiful Rethymnon.

We want to reassure you once again that we take standards for hygiene and cleanliness very seriously and that we will continue implementing additional hygiene procedures to ensure the health and safety of our guests as well as our own team.

As it has always been, the safety and security of our guests and staff remain our highest priority. We have been closely monitoring the updates from the World Health Organization (WHO), the Greek Ministry of Health, and the Greek Ministry of Tourism, as well as the Greek government’s guidelines regarding the protection from Covid-19.

On a daily basis, our management and staff are working hard to ensure that our property meets the latest guidance on hygiene and cleaning. We follow all the rules and we are in compliance with the official hygiene & safety protocols issued by the Greek Authorities.
Please take a few moments and read carefully the below measures and instructions:

1. Health inspection certificates

Safety protocols are in place. Our hotel is certified & follows the Government’s guidelines.

Health Compliance Badge

2. Cleaning Protocols & Products/Housekeeping

We use cleaning products and hygiene protocols of the highest international standards.

Guest Rooms
  • Use of disinfecting products and health protocols to clean rooms, with a particular focus on high-touch items.
  • Decorative fabrics, folders, and similar items have been removed from our rooms for safety reasons.
  • Safety and sanitizing equipment can be found in every room.
Public Spaces
  • We have increased the frequency of cleaning and disinfecting in the hotel’s public spaces such as the front desk, door handles, lobby and reception, public bathrooms, and room keys, to name a few.
  • Our textiles and towels are washed over 70°C and treated according to safety protocols.
  • Hand disinfectants can be found in all common areas.
  • Redesign of common areas – furniture has been moved, in line with new legislation, to help guests maintain social distance.

We are following the strictest purification and sanitizing standards for ventilation and air-conditioning systems and for purifying water.

3. Check-in & Check-out Policy

According to the new regulations, the check-in time is altered to 15:00 pm and the check-out to 11:00 am, so each room will be cleaned, disinfected and aired properly.

4. Social Distancing Rules

We inform and encourage all our guests to keep the appropriate social distancing rules indoors and outdoors of our premises. Contactless check-out processes are available. Contactless payment options are encouraged & available.

5. Cooperating Doctor

Our property cooperates with a Doctor (well trained and certificated also for COVID-19 cases), who is responsible for any possible case of our in-house guests 24/7.

6. Jacuzzi

  • We follow the health & safety regulations (Guidelines for safe recreational water environments – Volume 2 – Swimming pools and similar environments)
  • Systematic chlorination of the jacuzzi with disinfectant products is regular.
  • We always recommend a shower before entering the jacuzzi.

Please note that these measures are subject to change and this page will be updated accordingly.

Book Now
Scroll to Top